Paypal Customer Success Manager WFH Jobs | ₹35K/Monthly Work from Home Job | Customer Success Manager WFH | Paypal Job for fresher 2023
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Job Details in Short :-
Company Paypal Post Customer Success Manager WFH Salary ₹35K/Month* Experience Freshers Location WFH
Customer Success Manager WFH
Your way to impact:
CSM will be the primary owner and serve as a trusted advisor to proactively drive adoption of new services and products, uncover roadblocks, and act as a merchant advocate with internal teams to build the best-in-class customer success function for Payments.CSM responsible to handle operational problems/issues the enterprise merchants face.CSM will be building lasting relationships with key leaders in merchant organizations.
Your Role And Responsibilities:
- Proactively review merchants' operating environments to deliver merchant education and best-practice sharing
- Collaborate with Sales and Technical teams to align and deliver an experience to making a merchant’s business successful in payments
- Perform period business reviews with C-Level executives, technical, and non-technical contacts, requiring your ability to adapt in your messaging delivery
- Develop Customer Success Plans with key merchant contacts with merchants to detail growth opportunities and optimization
- Develop and facilitate Quarterly Business Reviews with internal stakeholders
- Drive merchant retention through ongoing relationship management and churn, mitigation/negotiation
- Leverage domain and merchant knowledge to effectively communicate how PayPal drives value to merchant (tailoring messaging to value-drivers relevant to the merchant and job title)
- Advocate and liaise with internal teams, including product, technical support, etc. to improve the merchant experience
- Deliver against non-revenue bearing opportunities
- Handover revenue-bearing opportunities to sales and provide support during the sales process of inorganic growth
- Expertise In servicing across all products, familiarity with the product portfolio, ability to ensure latest integrations, and translating product capabilities into key merchant drivers
- Provide reactive servicing for production outages, refund approvals, brand risk product escalations, charge-back adjudications, etc.
- Address compliance, risk, and regulatory concerns, field incoming reporting and reconciliation questions, and address questions and complete formal analyses on declines and interchange.
- Complete periodic underwriting review
- Conduct and manage co-marketing campaigns
Skills Required :
Any graduate degree.
- Good communication & interpersonal skills.
- Ability to perform multiple tasks.
- Proactive & Enthusiasti
Who can apply ?
- 2.5 to 4.5 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies
- Proven track record of successfully managing multiple customers, developing opportunities, and exceeding business targets
- Proven consultative sales abilities and proven abilities to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
- Fluency in written and spoken Englis
About Paypal :-
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.
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How to Apply for Paypal Recruitment 2023
Candidates who are interested and eligible can apply for this position online by scrolling down and clicking on Apply HERE.
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