Nykaa Customer Support Executive WFH Jobs | ₹25K/Monthly Work from Home Job | Customer Success Executive WFH | Job for fresher
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Job Details in Short :-
Company Nykaa E- Retail Pvt. Limited Post Customer Support Executive(WFH) Salary Upto ₹25k/Month* Experience Freshers or 1Year Location WFH
Customer Support Executive
Your Role And Responsibilities:
1. Answer general customer inquiries thought calls, chat, emails until inquiry is closed.
2. Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
7. Work with Operations to address and resolve store issues.
2. Review orders on a daily basis for possible store assignment issues for fulfilment, address issues.
3. Investigate customer concerns about product depictions online, such as inaccurate images or product descriptions and making corrections as needed.
4. Manage customer accounts including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
5. Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
6. Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.
7. Work with Operations to address and resolve store issues.
Eligibility:
- Minimum 12th Pass
HR Contact Datails:
Mail us your resume at careers@nykaa.com
About us:
India’s largest omnichannel beauty destination
Since our launch, we have not only redefined the art of e-retailing beauty and personal care in India, but also have been instrumental in fostering the growth of a previously relatively nascent ecosystem. From bringing you domestic brands, international brands, luxury and prestige brands, premium brands, niche and cult brands and expert advice and videos, coupled with our understanding of the needs and preferences of the consumers,to more than 72 Luxe and On-Trend and Kiosk Stores, an ever growing online community for beauty buffs, and a Beauty Helpline, we go out of our way to give you only the very best. With 2400+, 100% authentic brands Nykaa offers a well curated comprehensive selection of makeup, skincare, haircare, bath and body, fragrance, grooming appliances, personal care, and health and wellness categories.
Derived from the Sanskrit word ‘Nayaka’ meaning actress or one in the spotlight, Nykaa is all about celebrating the star in each woman, and being her confidante and companion as she embarks on her own journey to discover her unique identity and personal style. From the widest selection of genuine beauty products from around the world to beauty advice, Nykaa is truly passionate about catering to your every beauty and wellness need. Because after all, Your Beauty is Our Passion
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How to Apply for Nykaa Recruitment 2023
Candidates who are interested and eligible can apply for this position online by scrolling down and clicking on Apply HERE.
Apply Here
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