6sense Customer Success Manager WFH Jobs | ₹35K/Monthly Work from Home Job | Customer Success Manager WFH | 6sense Job for fresher 2023
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Job Details in Short :-
Company 6sense Post Customer Success Manager WFH Salary ₹35K/Month* Experience 2-4 Years Location WFH
The customer Success Manager will play a key role in driving Customer Success, optimisation, and upselling of new business opportunities for customers by qualifying and nurturing customers in our rapidly growing business
Feel part of something:
You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.
Your Role And Responsibilities:
- Own overall relationships with assigned customers, which include: Increasing adoption, ensuring retention, and delivering satisfaction
- Manage customer life cycle & account management – from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship
- Escalation Management, Stakeholder Management (Internal & External), Co-ordination between Product Management, Support groups, and other Cross-Functional teams.
- Develop new and innovative ways to share relevant data and insights that are impactful to customers and tie back to their success drivers through operational reviews to key customer stakeholders as well as Strategic Business Reviews
- Provide best practices to help drive user behaviour and product adoption
- Proficient understanding of customer success concepts and Software as a Service. Conduct onboarding, training, and review call with customers through multiple customer journey stages.
- Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with cross-functional teams), and act upon possible problems
Skills Required :
Any graduate degree.
- Good communication & interpersonal skills.
- Ability to perform multiple tasks.
- Proactive & Enthusiasti
Who can apply ?
- You have 2-4 years of experience in Customer Success Management working with a SaaS product and/or mid-market customers (mandatory).
- You are Proactive, a self-starter with attention to detail & an excellent Relationship Builder
- Act as a consultant by understanding your customer’s business needs and a trusted advisor to secure customer’s advocacy towards our organisation
- Possess Excellent Communication, Listening & Articulation Skills – Able to effectively converse with all levels of stakeholders & customers
- Experience in analysing data, trends, and client information to identify product or growth opportunities in service of customer value
- Experience using customer success and CRM, analytics tools
- Comfortable working in a fast-paced and dynamic environment
- Strong work ethic and a team player, empathetic, highly responsive, curious, and energetic
- Product savvy - able to develop a strong understanding and technical knowledge in order to speak confidently to customers
- Bachelor's degree or equivalent practical experience
About 6sense :-
Feel part of something
You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.
At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.
Build a career
As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.
Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.
Enjoy work, and your life
This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to make real connections, for life, along the way.
We want to help you prioritize health and wellness, today and tomorrow. Take advantage of family medical coverage; a monthly stipend to support your physical, mental, and financial wellness; generous paid parental leave benefits; Plus, we have an open time-off policy, so you can take the time you need.
Set for success
A vision as big as ours only comes to life when we’re all winning together.
We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.
That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!
6sense is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to jobs@6sense.com.
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How to Apply for 6sense Recruitment 2023
Candidates who are interested and eligible can apply for this position online by scrolling down and clicking on Apply HERE.
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