Job Details in Short :-
Company Springworks Post Customer Support Intern Salary ₹21k/Month* Experience Freshers Location Work From Home
Job DescriptionAbout US
At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.
But what sets us apart? Let us introduce you to our exciting product stack:
- SpringVerify: Our B2B background verification platform
- EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
- Trivia: Fun remote team-building! Real-time games for strong bonds.
- SpringRole: Future-proof profiles! Blockchain-backed skill showcase.
- SpringRecruit: Find talent effortlessly! Free applicant tracking system.
- Albus: AI-powered workplace search and knowledge bot for companies
Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!
Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.
The objective for a Customer Support Intern is to be able to provide excellent customer service while gaining a deep understanding of our products.
Responsibilities
- Handling customer queries and resolving issues related to products of Springworks.
- Being educated about product features, operations process, keep the relevant stakeholders updated on the feedback.
- Understanding products and services in detail to provide accurate information to customers.
- Problem-solving skills to effectively address and resolve customer issues.
- Exceptional communication skills to interact professionally with customers and team members.
- Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
- Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
Your work plan for first few weeks-
1st & 2nd week-
- Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
- Training on our products in detail and handling 10 insufficiency tickets per day.
3rd & 4th week-
- Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
- Getting to know the support function and the work, closing 50 tickets per day.
5th week-
- Handling insufficiency emails independently and clearing the emails from Team’s list.
As a part of the interview process, you need to complete a small task. Details below:
- You need to complete a small assessment (Assessment Link). Based on your test scores we shall schedule the further interview rounds.
About US
At Springworks, we're on a mission to revolutionize the world of People Operations. With our innovative tools and products, we've already empowered over 500,000+ employees across 15,000+ organizations and 60+ countries in just a few short years.
But what sets us apart? Let us introduce you to our exciting product stack:
- SpringVerify: Our B2B background verification platform
- EngageWith: Spark vibrant cultures! Our recognition platform adds magic to work.
- Trivia: Fun remote team-building! Real-time games for strong bonds.
- SpringRole: Future-proof profiles! Blockchain-backed skill showcase.
- SpringRecruit: Find talent effortlessly! Free applicant tracking system.
- Albus: AI-powered workplace search and knowledge bot for companies
Join us at Springworks and be part of the remote work revolution. Get ready to work, play, and thrive in an environment that's anything but ordinary!
Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.
The objective for a Customer Support Intern is to be able to provide excellent customer service while gaining a deep understanding of our products.
Responsibilities
- Handling customer queries and resolving issues related to products of Springworks.
- Being educated about product features, operations process, keep the relevant stakeholders updated on the feedback.
- Understanding products and services in detail to provide accurate information to customers.
- Problem-solving skills to effectively address and resolve customer issues.
- Exceptional communication skills to interact professionally with customers and team members.
- Hands-on experience with customer relationship management (CRM) systems and other relevant applications like Trello, Zoho Desk, SalesIQ, YAMM, Google Sheets etc.
- Continuous improvement of the support process by providing feedback and suggestions based on customer interactions.
Your work plan for first few weeks-
1st & 2nd week-
- Training on the way we communicate, the softwares that we use to communicate, and their functionalities in detail.
- Training on our products in detail and handling 10 insufficiency tickets per day.
3rd & 4th week-
- Getting to know more about insufficiency, trackers that we use and handling and closing 30 insufficiency tickets per day.
- Getting to know the support function and the work, closing 50 tickets per day.
5th week-
- Handling insufficiency emails independently and clearing the emails from Team’s list.
- You need to complete a small assessment (Assessment Link). Based on your test scores we shall schedule the further interview rounds.
About Company / Benefits- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free Tele doctor consultations with 15 different specialities for you and your family members.
- Learning & development budget ( Up to Rs. 21,000/-).
- Work from anywhere effortlessly with our remote setup perk: Rs. 25,000 for furniture and headphones.
- Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.
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- Health Insurance of 4 lakhs sum insured, Covers self + children + spouse. Unlimited free Tele doctor consultations with 15 different specialities for you and your family members.
- Learning & development budget ( Up to Rs. 21,000/-).
- Work from anywhere effortlessly with our remote setup perk: Rs. 25,000 for furniture and headphones.
- Lifestyle Allowance & Internet Reimbursement upto Rs 3000 per month towards food, OTT, health/fitness, Wi-Fi/ Internet etc. Claim anything in these categories, Only bill/payment receipt in your name should be enough.
How to Apply for Springworks Recruitment 2024
Candidates who are interested and eligible can apply for this position online by scrolling down and clicking on Apply HERE.
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