Invoice Support Specialist Work from Home Jobs | Genea Hiring for freshers| only 12th Pass full Time Job
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Job Details in Short :-
Company Genea Energy Post Invoice Support Specialist Salary ₹25k/Month* Experience Freshers Location Work From Home
Job Overview::
Your Role And Responsibilities:
- Accurately enter building, tenant and meter reading and billing information into Billing systems
- Accurately enter main utility information and other billing and usage information into a variety of reports / formats
- Communicate to Customers and Invoice Specialists regarding abnormalities with readings/utility rates entered in the various systems / reports
- Organize and communicate missing billing information to Customers and Invoice Specialists, tracking assignments in Task Management Tool (Monday.com)
- Create Excel and PDF files of reports and invoices, upload files of tenant charges, and email invoices to Customers and Tenants where applicable
- Track stage of assignments in Task Management Tool (Monday.com)
- Provide courteous and helpful direction for clients to the party that they need to speak with
- Assist with research related to rates required for invoice generation
- Provide training to entry-level team members as needed
- Communicate to other staff members of availability to perform additional tasks
- Participate in company / team meetings
- Assist with efforts to streamline processes
- Perform other related duties as assigned by management
Eligibility:
- High school diploma or general education degree (GED), or 0-1 years related experience and/or training, or equivalent combination of education and experience
- Computer skills required: Knowledge and prior use of Microsoft applications such as Team, Excel, Word, and Outlook
Customer Service Specialist Skills :
· Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
· Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
· Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
· Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
· Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
· Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
· Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
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