Customer Support Work from Home Jobs | Rackspace Hiring for freshers| only 12th Pass full Time Job
Read more details below.👇
Job Details in Short :-
Company Rackspace Technology Post Customer Support. Salary ₹25k/Month* Experience Freshers Location Work From Home
Job Description:
Customer Success, Service & Operations
Your Role And Responsibilities:
- Other Incidental tasks related to the job, as necessary.
- Answer incoming phone calls in an efficient and professional manner
- Act as a customer resource regarding products, company structure, and company operation in order to effectively direct incoming queries to the appropriate individuals
- Understand customer issues, identifies the urgency, scopes issue and prepares it for escalation, and triages to correct escalation team
- Assist approximately 60 customers daily in a ticketing system to create and update tickets with relation to the call
- Solve administrative calls without routing to a 2nd-line team
- Follow schedule as given by workforce optimization
- Verify callers by using approved Rackspace methods
Eligibility:
- Required: Regional equivalent to High School Diploma
- Preferred: Successful completion of 1 to 2 years of higher education classes
Customer Service Specialist Skills :
- Attention to Detail: Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly
- Value Analysis: Provides customers with basic, standard information regarding products/offerings
- Moderate computer proficiency including Microsoft Office Suite
- Ability to interact with customers in a professional and friendly manner
- Ability to follow standardized processes and procedures and identify when escalation
- May require long periods of sitting and viewing a computer monitor.
- Schedule flexibility to include working weekends and/or evenings and holidays as required by the business for 24/7 operations.
About Rackspace Technology :-
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology :-
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.
Join our Official Telegram Channel: Click Here
How to Apply for Rackspace Technology Recruitment 2023
Candidates who are interested and eligible can apply for this position online by scrolling down and clicking on Apply HERE.
Job Link :- Apply Here
If you have Any doubt watch this full video :- Watch Now
