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Job Details in Short :-
Company FIS Technology Post Customer Service Executive
Salary ₹27000/Monthly* Experience Freshers Location Work from Home
Customer Service Executive
About FIS Technology :
FIS (Fidelity National Information Services) is a global leader in financial technology solutions, empowering businesses, banks, and capital markets to innovate and grow. Headquartered in Jacksonville, Florida, FIS serves clients in more than 100 countries with cutting-edge products and services spanning payments, banking, wealth management, and risk solutions. With a strong focus on innovation, digital transformation, and customer-centric solutions, FIS leverages advanced technologies such as AI, cloud, and data analytics to shape the future of financial services. Its mission is to help the world’s economy thrive by enabling secure, seamless, and smarter financial experiences.
Job description:
- Provide customer support by phone as the primary contact for inbound customer issues.
- Escalate technical product-related issues to the Product Support department.
- Handle and process a high volume of consumer inquiries related to FIS products and services, ensuring resolution of a targeted percentage.
- Troubleshoot problems, identify root causes, and apply tools/resources effectively for resolution.
- Escalate unresolved problems within a reasonable time and follow up on escalated cases with coaching and mentoring.
- Track and document inbound support requests with proper notes on customer problems/issues.
- Update customer information and ensure accurate data entry.
- Meet job standards such as quality benchmarks, adherence to schedule, and average handle time (AHT).
- Provide guidance and mentoring to less experienced Customer Service Associates as needed.
- Perform other related duties as assigned.
Qualifications:
- High school diploma or GED qualification.
- Knowledge of company products, services, and operations to resolve inquiries effectively.
- Strong customer service skills that build high satisfaction levels.
- Excellent verbal and written communication abilities.
- Proficiency in computer navigation and operation.
- Effective interpersonal skills with sensitivity when dealing with others.
- Ability to work both independently and in a team environment.
What we offer you:
- A multifaceted role with a high degree of responsibility and diverse opportunities.
- Access to a broad range of professional education and personal development programs.
- Competitive salary and benefits.
- A wide variety of career development tools, resources, and growth opportunities.
- The chance to make FIS your long-term career destination.
