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Job Details in Short :-
Company Kaspersky Post Customer Support Intern
Salary ₹22000/Monthly* Experience Freshers Location Work from Home
Customer Support Intern
About Kaspersky :
Kaspersky, a global cybersecurity company headquartered in Russia, is offering a remote internship opportunity for motivated individuals looking to start their careers in customer support and technical assistance. This internship will allow candidates to gain hands-on experience in supporting international B2B clients and working with cybersecurity products.
Main Responsibilities:
- Manage premium support contracts by transferring data between systems and sending PDF files to users.
- Prepare reports to support the customer service team in daily operations.
- Participate in team meetings, take accurate minutes, and assist in follow-ups.
- Provide technical help and respond to customer inquiries regarding Kaspersky products and services.
- Address customer issues quickly through calls, emails, and online cases.
- Help maintain internal documentation and contribute to the support knowledge base.
Qualifications:
- Fluent in English (Arabic is a bonus).
- Pursuing or recently completed a degree in IT, Computer Science, or a related field.
- Good written and spoken communication skills.
- Strong attention to detail and ability to work in a team.
- Familiarity with Kaspersky products is a plus.
Skills Required:
- Knowledge of MS Office tools.
- Basic understanding of computer troubleshooting.
- Ability to manage multiple tasks effectively.
Personal Attributes:
- Customer-oriented and focused on service quality.
- Proactive attitude and eagerness to learn.
- Responsible, honest, and reliable.
- Open to feedback and continuous improvement.
If you're looking to build a career in IT support and customer service, apply now for the Customer Support Internship at Kaspersky. This is your chance to gain real-world experience with a global cybersecurity leader.
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