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Job Details in Short :-
Company Testbook Post Customer Support Executive Salary Upto ₹17K/Month* Experience Freshers Location Work From Home
Profile:
The Customer Support Executive will be responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services. The Customer Support Executive will troubleshoot and coordinate with various internal departments to resolve problems.
Responsibilities:
• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support for customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting relevant customer care performance metrics.
• Capturing and applying customer feedback.
Testbook :-
Testbook is the fastest growing & leading EdTech platform established since more than 8 years, focussed on Government & Private Job Exams and with an eye to capture we have exams of Banking, SSC, Railways, GATE, UPSC, Teaching and many more. Testbook is poised to revolutionize the industry. With a registered user base of over 3.1 Crore students, more than 470 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. “You come, you learn, you conquer”. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to addJoin our Official Telegram Channel: Click Here
